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Operational excellence at Masterflex
Operational excellence is part of our strategic orientation and plays a central role in the continuous optimization of our processes.
Why operational excellence leads to higher quality
Robin Huth, plant manager at Masterflex in Gelsenkirchen, answers this question.
What role does quality play at Masterflex?
As a quality leader, we have a clear ambition to differentiate ourselves from other hose manufacturers. In this respect, we strive to continuously improve our core processes, which results in us increasing our process quality while ensuring process stability. This results in us being able to ensure consistently high product quality for our customers.
What exactly does operational excellence mean within Masterflex?
By operational excellence, we mean the ability to optimize core processes along the value chain in terms of efficiency and effectiveness. At Masterflex, operational excellence is one of the four strategic pillars alongside innovation, internationalization and digital transformation.
What specific projects are there at Masterflex?
Here at the Gelsenkirchen site, a number of projects are underway that follow the lean idea, i.e. the avoidance of waste of any kind. We want to create structures, processes, but above all an appropriate atmosphere to identify and eliminate waste. This is also one of the foundations of operational excellence.
What exactly is the goal?
Our goal is to continuously optimize our core processes in terms of efficiency and effectiveness through operational excellence. We want to align the processes along the value stream in such a way that they mesh seamlessly and smoothly, with as little susceptibility to error as possible. At Masterflex, we focus primarily on the further development of networking and automation. In addition to the digital transformation, the further development of employees also plays a decisive role. Through digitalization, we not only accelerate technological further development, but also counteract so-called human error.
Can you give specific examples?
A very consice one and one of the largest projects here at the Gelsenkirchen site is a pilot plant in extrusion: With the help of artificial intelligence and corresponding assistance and camera systems, we want to stabilize and standardize the process. This will give our colleagues at the machine the tools they need to avoid errors.
In the further course of the project, we also want to test the knowledge gained in this way on other plants. In this way, we are also counteracting the ever-increasing shortage of skilled workers. And in doing so, we are offering our customers even greater flexibility - with an ever-expanding product portfolio. It is also a very good example of how operational excellence helps to increase quality at Masterflex.
